Contact

Otaki Pokies is an independent guide to online pokies for New Zealand players. The site is run by a small editorial team led by our iGaming editor, Hannah Whitcombe, in Wellington. We review real-money pokies sites, test how they handle NZD deposits and withdrawals, and follow the changes coming with New Zealand's 2026 online casino licensing.

How to reach us

The best way to get in touch is by email at [email protected]. We read everything that comes in and usually reply within two to three working days. During busy stretches it can take a little longer, so please bear with us.

What we can help with

• Questions about our reviews, ratings and how we test sites.
• Corrections — if a bonus, figure or fact looks out of date, tell us and we'll check it.
• Feedback on the guides, or a pokies topic you'd like us to cover.
• Partnership and advertising enquiries.

What we can't help with

Otaki Pokies is not a casino operator. We don't run any gambling site, hold player funds or have access to your account, so we can't open or close accounts, change bonus terms, verify your identity or release a withdrawal.

If you have a dispute about your account, a payout or a bonus, contact the operator's own support team first. Where the operator is licensed, you can also escalate to its regulator or the independent dispute service named in its terms. For help with gambling itself, the Gambling Helpline is available in New Zealand on 0800 654 655, any time of day.

Please don't send us passwords, card numbers or copies of your ID — we never need them and can't act on them.